A thought-provoking session on “AI and Transformation in the Present World” was delivered by Mr. Subrat Mohanty, Executive Director – Banking Operations and Transformation at Axis Bank. The session offered valuable perspectives on how Artificial Intelligence (AI) is revolutionizing industries and reshaping the way organizations operate in a fast-evolving digital landscape.
Mr. Mohanty emphasized that in today’s competitive environment, transformation is not optional but essential for survival. Drawing from his rich experience across HDFC Life, Infosys, and the Manipal Group, he highlighted how digital transformation has become the cornerstone of modern banking, driving operational efficiency and strategic agility.
He discussed the evolution of customer experience, from traditional service models to AI-powered chatbots, virtual assistants, and predictive analytics, which enable banks to anticipate customer needs and offer personalized solutions. Mr. Mohanty further explained how AI-driven automation and analytics enhance decision-making, governance, and risk management across organizations.
Encouraging students to view technology as an enabler rather than a disruptor, he urged future managers to cultivate agility, embrace continuous learning, and foster innovation to stay relevant in the digital era.
The session concluded with an engaging Q&A segment, where participants explored the intersection of AI, management strategy, and customer-centric transformation. Mr. Mohanty’s insights inspired students to adopt a forward-looking mindset and appreciate the powerful synergy between technology and business transformation.
