Global Capability Centres (GCCs) are swiftly evolving from conventional back-office roles into strategic hubs that drive innovation, generate employment, and fuel economic growth. India, in particular, has become a prominent GCC destination, playing a key role in this transformation. This shift redefines how multinational corporations function worldwide and how local economies gain from these centres.
Premier private universities in India, like Chanakya University, can provide skilled human resources to feed the needs of these emerging growth engines of the Indian economy. Explore professional engineering programs at CU and apply now for AY2025.
Major Multinational Companies Operating Indian GCCs
- Technology: Microsoft, Amazon, Walmart, Deloitte, Oracle, SAP
- Finance: Goldman Sachs, JP Morgan Chase, HSBC, Bank of America, Citi
- American Express, Allstate, Bosch, Honeywell, Fujitsu
- Emerging and Private Equity (PE)-backed Companies: Flutter Entertainment, Hy-Vee Inc., Okta, and Indus Pharm
How Do GCCs Powering Job Creation, IT Sector Revival, and Economic Growth?
Driving Innovation Through Advanced Capabilities
- Strategic role beyond cost-saving: GCCs have evolved from mere offshore cost-saving units to central drivers of innovation for MNCs.
- Heavy investment in R&D: GCCs are significant investors in research and development, helping MNCs remain competitive and unlock new revenue streams.
Focus on advanced technologies:
Many GCCs specialize in cutting-edge fields, including:
- Artificial Intelligence (AI)
- Machine Learning
- Blockchain
- Life Sciences Research
Example activities:
developing AI algorithms, testing blockchain applications, and conducting advanced scientific studies.
Product design & development:
GCCs contribute directly to product innovation by:
- Accelerating time-to-market
- Using agile methodologies
- Enabling cross-functional team collaboration
Agility in market response:
This operational agility helps MNCs respond quickly to market shifts and evolving consumer demands.
Driving digital transformation:
GCCs lead enterprise-wide digital initiatives by:
- Embedding AI and automation into core processes
- Streamlining operations
- Enhancing customer experience
Fostering open innovation:
GCCs create innovation ecosystems through partnerships with:
- Startups
- Academic institutions
- Technology partners accelerate the integration of new ideas and technologies into business offerings.
Massive Job Creation and Talent Development
- GCCs in India are projected to create 425,000–450,000 new jobs in 2025 and up to 1 million over the next six years, reaching a 3.3 million-strong workforce by 2030.
- Growth is driven by 50–100% workforce expansion plans across tech, finance, manufacturing, and sustainability sectors.
- Strong focus on hiring freshers and developing future-ready talent through upskilling and continuous learning
- Over 61% of GCCs plan to increase the number of women hired by more than 50% by 2030, highlighting a commitment to gender diversity and inclusive growth.
Chanakya University offers BTech programs, including B. Tech artificial intelligence, B. Tech computer engineering, and B. Tech biotechnology, to prepare you for the emerging career opportunities in this evolving GCC era.
Economic Growth and Local Development
- GCCs in India generated $64.6 billion in revenue in 2024, and this is expected to exceed $100 billion by 2030.
- Boost local GDP and stimulate infrastructure, real estate, retail, and hospitality sectors in cities like Bangalore, Hyderabad, Pune, Mumbai, and Chennai.
- Corporate social responsibility initiatives support education, health, environment, and social welfare.
- Promote diversity and inclusion, enhancing social cohesion and local community well-being.
- Policies enable GCC expansion, particularly in Tier II and III cities, driving balanced regional development.
- Karnataka plans to double its GCC count to 1,000 by 2029, creating 350,000 new jobs.
- India’s skilled workforce and innovation ecosystem create a “Trust Dividend,” attracting further GCC investments.
The Future: Agile, Innovation-Driven GCCs
The GCC model is shifting focus from scale and cost to agility, innovation, and business impact. By 2025, top-performing GCCs will drive AI-led transformation, accelerate talent development, and foster cross-functional synergy. They’ll shape board-level strategy and deliver global value through revenue impact and innovation.
Conclusion
GCCs are pivotal in powering innovation by developing new technologies and products, creating millions of jobs focusing on diversity and skill development, and driving economic growth through substantial contributions to GDP and local infrastructure.
Students can leverage this fabulous career opportunity, supported by the industry-ready b tech degree offered at Chanakya University. Explore B. Tech subjects, fees, campus, and faculty, and apply now for AY 2025.